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Corrective/Preventive Action for Process Performance Improvement

March 7, 2021

|Recurring Event (See all)

An event every 6 months that begins at 12:00 am on day 7 of the month, repeating indefinitely


Every audit on any management system is bound to throw up deficiencies or at least some opportunities for improvement. If it does not show up in certification or surveillance audits, then there is every possibility that your internal audit has been thorough. It shows that all the nonconformities showed up and hence certifying body could not point out the same, provided you have corrections, corrective actions in place. Therefore, it is imperative that any organization vying for certification in ISO or other sector specific standards must fully comprehend the principles of nonconformity control which includes Corrections, Corrective Actions and Preventive Actions. ISO 9001:2015 does not explicitly indicate the requirement for preventive action but intent of preventive actions is retained. Preventive action may be used as a tool to mitigate risk and should be part of risk-based thinking.

Course materials provided to the students include copies of the ISO 9001 electronic copies for use in training alone, and a student workbook.

Content Overview:

  • Definitions of terms correction, corrective action and preventive action
  • Audit deficiencies corrective actions
  • Risk based thinking and preventive actions
  • Preventive actions as tools for risk mitigation
  • Need for cross functional teams in preparing corrective and preventive actions
  • Methods to be followed in identifying causes for the defects
  • Details of cause and effect analysis
  • Techniques of vital few and trivial many (pareto analysis)
  • Methods of including corrective actions and preventive actions for continual improvement
  • Make changes only after risk assessment is validated by the stakeholders
  • Change control and documentation associated with change

Apply knowledge and understanding of the standard under consideration for the facility to attempt and correct audit deficiencies and prevent them from occurring at all.


March 7, 2021
Event Category:


1790 Woodstock Road
Roswell, GA 30075 United States


Quality Systems Enhancement