All ISO, Sector-Specific, and automotive standards emphasize the need for teamwork and the involvement of all in implementing the standards effectively and using the standard model for continual improvement and as an effective management tool.
The involvement of all is feasible by forming a Management Systems Review Team (MSRT) which is usually comprised of all policy makers and process owners, and typically coordinated and convened by a Quality Assurance manager or Quality manager.
This MSRT may co-opt additional members for specific meetings as per the need.
Invariably, most of the companies do publish quarterly reports either for the benefit of stakeholders or for financial accounting and monitoring purposes.
Keeping in mind the concept of review requirements for every quarter, QSE recommends that MSRT meetings be held every quarter.
The standard is very descriptive about the Management Review and stresses Seven Trends to be monitored and reviewed. The standard intends that Management Review covers all aspects of the standard and the actions required to ensure that the QMS is effective and is contributing to continual improvement in the operation of any facility.
The Seven Trends to be monitored by this Management Committee are listed in the standard at element 9.3.2 c, and they are:
- Customer Satisfaction and Feedback from relevant interested parties
- The extent to which the Quality Objectives have been met
- Process performances and conformity of products and services
- Nonconformities and corrective actions
- Monitoring and Measurement results
- Audit results
- Performance of External Providers (suppliers)
The major objective of this training course is to demonstrate how the MSRT review meetings are to be held, what types of inputs are required, what outputs will there be, and where will they be recorded for evidence. It also addresses what could be a simplified format for conducting this meeting and how to record the minutes of the said meeting.
The objective is to cover all elements of the standard in a concise way which will be easy to understand and implement for everybody.
The training aims to explain every aspect of the items and provide a unique format where all elements of all standards can be covered in a single, comprehensive, and simplified format which provides the recording of data and recording of evidence on actions to be taken after the meeting and methods to monitor those actions.