TL 9000:2016 Standard for Telecommunications

Standard for Telecommunications | TL 9000:2016

TL 9000:2016 is an international standard for governing the quality management requirements for Design, Development, Manufacturing, Installation and service of telecommunication equipment. The standard includes requirements of both hardware and software used in telecommunications. A handbook Covering the requirements of new standard TL 9000:2016 has been published by the Integrated Global Quality (IGQ) Working Group. This will be the first industry specific standard published which incorporates ISO 9001:2015. The TL 9000:2016 (R6) Requirements Handbook will be effective September 2016.

Both soft and hard copies of the handbook are available NOW on TL9000.org.

A competent TL 9000consultant uses a disciplined TL 9000certification process to meet all the requirements of TL9000 through providing TL 9000training to all interested parties to ensure dissemination of Quality Policy, Quality Objectives and targets, Benefits of ISO 9001:2015 certification, implications of not adhering to TL 9000 compliance requirements, benefits of process approach application and continual improvements through risk considerations. Total TL 9000 certification cost cannot be fully determined since TL 9000certification is a never-ending process and a race with no finish line.

TL 9000:2016 (Requirements Hand Book R6), the current revision of the standard, was published in July 2016. It became effective on September 15, 2016, this replaces the previous release, RHB R5.5, as of September 15, 2018, RHB R6.0 inherits the significant changes made in ISO 9001:2015, including the common ten-section structure and wording provided by Annex SL.

Annex SL, TL 9000:2016 explains the compatibility with other management system standards, such as ISO 14001, ISO 45001 and ISO/IEC 27001. With this revised version of TL 9000 it has become easier to have an integrated management system.

Two new TL 9000 adders in R6 touch on the internal audit program and sustainability assessment.

The current revision of the Measurements Handbook (which evolves independently of the Requirements Handbook) is MHB R6 Copies of both Handbooks, along with a wealth of TL 9000 resources, are available at TL9000.org

One of the major changes from previous handbook version 5.5 is the inclusion of

 Incident Restore Rate (IRR).

The IRR measurement applies to just five Product Categories:

  • 3.2 Network Operations Center
  • 1 Voice
  • 2 Wireless
  • 5 Internet Access
  • 8 Video Broadcast Services.

An organization is deemed to have good restoring mechanisms when it provides measurements on the above

Software fix quality (SFQ)

SFQ is the measure of the ability of the facility to remove bugs in the software supplied. The measurement is by application of simple percentage method. It is the percentage of out of the Bugs reported to Bugs removed within a month
this may lead to miscalculation if there are Zero bugs fixed. Therefore, a normalized system is now used to measure actual fixes in a month to the reported fixes in that month

Normalized one-year return date (NYR)

Writers of TL 9000 standard have decided that NYR is not adding any value to the organizations

The hand book details all measurements that are required to be followed before attempting certification to TL 9000.

QSE can provide all guidance required on documentation and measurements to be performed and recorded.

  • All facilities engaged in the production of equipment or service for Telecommunication Industry require a Telecommunications Quality Management System (TLQMS) for          TL 9000 certification. Developing a comprehensive system to meet all the requirements of TL 9000 for effective implementation to achieve desired results, a competent TL 9000consulting company or a competent TL 9000 consultant is essential
  • TL 9000 consulting companies assure required QMS is developed to comply with all customers and regulatory requirements and the organization can demonstrate that the facility has a robust system and can produce quality products and ensure safety for consumers
  • TL 9000: 2018 Version. 6.   is an international standard dedicated to build TLQMS for Telecommunications Equipment or services and pave way for continual improvement in any facility
  • A competent TL 9000 consulting company or TL 9000 consultant can provide detailed explanation on the intent of the standard while developing an TL 9000 compliant Quality Management System(QMS)
  • A comprehensive TLQMS can create confidence in end users, government, statutory and regulatory agencies and provide answers to all questions from Regulatory and Certification Body Auditors
  • An TL 9000 consulting firm provides the techniques for developing and implementing the TLQMS
  • A consulting firm can provide internal auditing services to effectively conduct TL 9000 conformity audits to fully prepare for TL 9000 certification audits to ensure implementation
  • TL 9000 consulting companies or TL 9000 consultants can minimize TIA audits and product recalls through robust compliant system development and effective implementation techniques

The audits performed by a team from within the organization are called 1st Party Audits. Audits performed by TL 9000 consulting companies or TL 9000 consultants like Quality Systems Enhancement are known as a second party audits. Audits conducted by Certification Bodies are known as 3rd party audits.

All Certification Bodies for TL 9000 are accredited through an international Accreditation Forum (IAF) through Multilateral Agreements (MLA). The Certification Bodies must be accredited by one or more of Telecommunications International Association-Business Promotion Council’s (TIA-BPC’s) authorized Accreditation Bodies (ABs). If a Certification Body is accredited by more than one of TIA-BPC’s authorized ABs, then a TL 9000 registration must also choose the Accreditation Body and enter the name on the TL 9000 registration profile. A 3rd party audit is conducted by Accredited Certification Bodies who are signatories to IAF and MLA affiliated with ISO.

Why is Consulting Required for Telecommunications Quality Management Systems

  • All facilities engaged in the production of primary packaging materials for medicinal products require a Telecommunications Quality Management System (TLQMS) for TL 9000 certification. Developing a comprehensive system to meet all the requirements of TL 9000 for effective implementation to achieve desired results, a competent TL 9000 consulting company or a competent TL 9000 consultant is essential
  • TL 9000 consulting companies assure required TLQMS is developed to comply with all customers and regulatory requirements and the organization can demonstrate that the facility has a robust system and can produce quality products and effective use by consumers
  • TL 9000:2016 is an international standard dedicated to building Telecommunications Quality Management System (TLQMS) for Design, development, manufacture and servicing of Telecommunication products, including software, Hardware and for paving the way for continual improvement in any facility
  • A competent TL 9000 consulting company or TL 9000 consultant can provide a detailed explanation on the intent of the standard, while developing a TL 9000 compliant Telecommunications Quality Management System (TLQMS)
  • A comprehensive TLQMS can create confidence in end users, government, statutory and regulatory agencies and provides answers to all questions from Regulatory and Certification Body Auditors
  • A TL 9000 consulting firm provides the techniques for developing and implementing the TLQMS
  • A consulting firm can provide internal auditing services to effectively conduct TL 9000 conformity audits to fully prepare for TL 9000 certification audits to ensure implementation
  • TL 9000 consulting companies or TL 9000 consultants can minimize TIA audits and product recalls through robust, compliant system development and effective implementation techniques

Benefits of Having an TLQMS

  • TLTLQMS provides necessary data to enhance buyers’ confidence in telecommunication equipment.
  • Suppliers of Telecommunication equipment reduce TIA audits and benefit by producing a greater quality in a streamlined process controlled methods for delivering and servicing telecommunications
  • Telecommunications Service providers and buyers both benefit from the system since they are assured of a quality products/services
  • Organizations strive to improve product and services continually through a strong commitment to quality and business excellence which is a requirement of the standard
  • The TL 9000 Certification serves as an effective Marketing tool

Operational Benefits

 
  • Decreases costs of product life cycle management, audits, supplier management expenses, and general operations
  • Delivers improvements in
    • Performance in manufacturing and service
    • Productivity
    • Reliability of processes and production
    • Life-cycle management
    • Supply chain efficiencies
    • Employee teamwork
  • Increases the efficiency of external audits and site visits
  • Ensures operational consistency
  • Quantifies performance results

Customer Relationship Benefits

  • Provides access to a greater customer base
  • Enhances competitive position
  • Improves customer service and overall satisfaction
  • Establishes a method to gather and measure quality and performance data
  • Demonstrates a commitment to product quality and customer value through focus on cycle-time reductions; on-time deliveries; return rates; reliability; and defect elimination
  • Demonstrates the company’s accountability and focus on continual improvement

Enables the development of stronger customer/supplier relationships

 
  • Quality Systems Enhancement, Inc. (QSE) is a Premier Consulting, Auditing and Training firm engaged in the field of TL 9000 certification to international standards
  • QSEs TL9000 consultant provide a unique 10 steps disciplined path for TL 9000 certification, which is insensitive to failure
  • QSE has assisted over 700 facilities achieve TL9000, ISO and Other certifications
  • QSE’s unique document simplification tools result in smooth   implementation to achieve TL 9000 certification
  • QSE provides TL 9000 training to enable communication products manufactured have best IRR
  • QSE provides TL 9000 training and coaches top-management to lead from front  by establishing, A communication Policy, provide resources, and manage implementation of TL 9000 Standard requirements leading from the front.
  • QSE identifies all TO 9000 processes from “Quote to Cash” in other words, all activities from submission of the quote, processing of the order, quality control, dispatch to customer and receive cash. All manufacturing and non-manufacturing processes are covered
  • The QSE’ s TL 9000 documentation covers all requirements of customers and other interested parties, statutory and regulatory requirements
  • QSE’s unique simplified TL9000 Standard documented system is easy to integrate with other management systems
  • QSE engages qualified and competent TL 9000 auditors conduct internal audits
  • QSE’s internal audits are more stringent than TL 9000 Certification Bodies audits and will help companies pass certification audits with minimum nonconformities or no nonconformity
  • 98% of QSE assisted, TL 9000 facilities passed the initial certification audit with zero deficiencies with a 100% passing rate first time around
  • QSE covers all the TL 9000 requirements of the standard, including the implicit intent of the standard
  • QSE’s TL 9000 Standard system development involves all relevant employees, which lead to effective implementation
  • QSE’s TL 9000 Document Simplification is unique, comprehensive single level documentation which ensures effective implementation
  • QSE’s TL 9000 documentation is unique, simple, lean and easy to implement and sustains certification audits in the long run
  • QSE’s TL 9000 internal auditing services promote the unbiased assessment of QMS implementation and the extent of implementation using TL9000 Audit Checklists
  • QSE ensures to provide TL 9000 implementation assistance or complete understanding of the documentation and requirements for achieving TL9000 certification
  • QSE’s TL 9000 Consultants provide a unique management review format results in to no nonconformities against management review during certification audits.
  • QSE does not simply tell our customers what to do, but assists them on how to do and achieve TL 9000 Certification
  • QSE’s 10-step disciplined path for TL 9000 certification achieves organization’s certification in the shortest possible time. Usually within 5 months
  • QSE provides post TL 9000 auditing services if required and can take the disputes to the highest levels for resolution

TL 9000 is a standard aligned with ISO 9001:2015 standard and has the same 10 element high level structure but there is no pre-requirement to have ISO 9001Certification

No, there is pre-requirement to seek quest forum member ship before getting TL 9000 certified. Facilities can independently seek TL 9000 registration irrespective of any member ship. But one should remember Quest forum is the pioneer for TL 9000 and champion for the cause. The information they could provide could be very valuable.

Any certification will require a minimum of 6 months’ time. Third party registering agencies need to at least 3 months recorded data to see if the implementation if full and complete before they can grant registration. TO 9000 Documentation TL9000 training, TL 9000 Consulting including TL 9000 internal auditing require another at least 3 months of time.  With cooperation from all agencies it may be possible to reduce some time.

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